A customer facing role, supporting users of the GEOS World (Oracle ERP) application across a global domain. Required to liaise with the system users and business representatives, as well as system development and support teams to identify, progress and deliver value added change and request fulfilment.
Identify & review business process opportunities, documenting As-Is and To-Be process flows.
Act as a key point of contact and specialist knowledge resource for ERP users and stakeholders in the supported functional area.
Provide guidance, instructions and assistance to peers deploying related applications, changes, interfaces or processes.
Provide input and support for both UAT and URT, working with BPOs and Key Users to prepare and execute effective test scenarios and scripts.
Provide Knowledge Transfer documentation, Training and assistance to all user levels where required.
Build, develop and maintain constructive working relationships with Business and IT stakeholders.
Promote an awareness of the PowerBI capabilities and foster increased up-take of the reporting tools.
Liaise with the Business Process Owners (BPOs) and Key Users from all entities in the supported region.
Ensure that both day-to-day and long-term business priorities are effectively communicated to development and support teams.
Be directly involved in new GEOS deployments, working with the deployment team to deliver end user training and support User Acceptance Testing for the new entities.
Communicate effectively with a variety of technical and non-technical audiences.
Work with BPOs and Key Users to ensure that business requirements are properly understood, documented and communicated, using meetings, workshops, etc
Work closely with the Change Analyst & Test Coordinator to ensure effective deployment of change.
Facilities the liaison between the key entities and the teams to prepare and get ready for end to end expectations, support team, tools, etc.
Follow the IDS Change Process to ensure change deployments meet Compliance team expectations
Participate in on-going training & development
Establish and maintain a positive working relationship with Domain ERP System Analysts
Provide guidance and instructions and assist peers with new ERP related applications interfaces and processes.
Provide Knowledge Transfer documentation, Training and assistance to key users and end users as required
Oracle EBS experience and / or appropriate technical qualification / certification
Experience in an analytical role
client facing experience
Facilitation skills (workshops, scenario building)
Experience in delivering end-user training
Oracle R12 experience within the supply chain function
Experienced in creating Oracle methodology documentation
P2P experience and understanding of integration points between the supply chain and finance modules