SHAREPOINT & POWER PLATFORM SUPERVISOR

The SharePoint & Power Platform Supervisor supports the Centre of Excellence (COE) Manager in forming a centre of excellence capability for the required discipline to support business goals. The role develops, enhances, and provides a range of services for the Client organisation, covering the technology required to deliver integrated productivity tools.

Purpose of Role:

The SharePoint & Power Platform Supervisor will support the Centre of Excellence (COE) Manager in forming a centre of excellence capability for the required discipline to support the business goals. This is achieved by using best practices in a standard, consistent, re-usable, and measurable approach, proven by KPIs

The role develops, enhances, and provides a range of services for the Client organisation, covering the technology required to deliver integrated productivity tools

The role is responsible for the delivery of the team and services to consistently meet current and future requirements of the business, and works with both Product and IT project delivery methodologies to enhance or develop new services

This role is responsible for setting the individual COE’s operation and lifecycle, working with the COE Manager to ensure business goals and priorities are met while minimising total cost of ownership and operation

Together with the COE Manager, the role will develop the discipline to improve ways of working demonstrated by results such as the number of requests where COEs’ support was successfully deployed (e.g., measured by user satisfaction)

The role will draw upon appropriate managed service providers as required

Areas of Accountability, Responsibility and Competence Level:

Defines tooling plans and growth requirements

Facilitates the design, development, and support of the appropriate technologies to meet business needs

Defines service continuity such as disaster recovery requirements and back-up and recovery plans for the services

Researches and recommends solutions that best meet business needs and enterprise operational requirements by establishing the needs of users and by industry insight

Maintains standards, documentation, and definitions

Develops the strategic direction for the function, ensuring that there are initiatives to support competitive objectives for the department

Supports the COE Manager with developing the annual IS Operations budget

Works with the COE Manager to develop workforce plans that ensure IS operations can supply skilled resources to meet current and future demand across the enterprise

Brings knowledge and experience to set functional goals aligned with the overall IS and business strategy

Develops and manages internal teams, and holds people management responsibilities

Adheres to enterprise technology standards, governance processes and performance metrics

Ensures the adoption of (and commitment towards) service improvements

Owns the development of asset inventories within the organisation’s ecosystem

Builds successful peer relationships with other IS and business functions through a clear understanding of business needs, and ensures delivery of IT services to meet those needs

Works with the COE Manager and supply chain to support IS operations sourcing strategy and partner relationship management

Follows the formal governance mechanisms to establish and monitor effective controls for the processes and functions performed by IS operations teams

Ensures provision of COEs is consistent with IS security requirements

Works with the COE Manager to migrate support teams to COEs and establish fit for purpose COE teams

Coordinates roadmap development, facilitates planning, and drives quality against defined standards

Ensures performance assessment is focused on standard products and services through outcomes and team collaboration

Drives the adoption, development, and enhancement of re-usable, repeatable, standardised, and measurable processes

Develops staff through coaching, mentoring, training, and performance management

Responsible for ensuring IS operational capabilities achieve regulatory and statutory compliance requirements

Develops and maintains the relationship with the product areas including demand and resource planning

May be required to provide out of hours support via an on-call rota

Critical Skills, Qualifications Experience, etc.:

Excellent analytical, problem solving, collaborative (team working) with planning and execution skills

Proven experience providing SharePoint and Power platforms or equivalent services

Full understanding of a range of SharePoint and Power platforms environments used within E&P companies, including technologies such as Power BI and PowerApps

Practical knowledge of SharePoint and Power platforms and experience of their practical application

Stay current with new and emerging technology

Ability to establish COE roles and responsibilities to deliver services and capabilities for the teams to support a product-based organization

Ability to define the standards, tools, capabilities and performance measures to operate successfully

Prioritisation and road map planning skills

Can translate business demand to technical requirements that can be delivered via COE(s)

Proven experience of matrix management

Experience of managing multiple teams distributed across geographies and time zones, with the ability to communicate the IS operations objectives and motivate staff

Strong industry and domain specific knowledge of the enterprise and its business units

Experience of developing and implementing process improvements

Self-motivated with a willingness to go the extra mile to achieve important goals

Competent in budget planning and financial management

Experience of delivering governance practices to track and measure the quality of services, and maintain service improvement plans

Strong third-party management skills, working closely with multi sourcing and vendor managers

Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to non-technical audiences at various hierarchical levels

Proven experience in building and running multi discipline support teams as well as working with business users and third‐party vendors

Strong experience of application support and maintenance in the oil and gas sector or equivalent, covering systems such as control of work, exploration, maintenance, production operations and other upstream application disciplines

Demonstratable experience of working with a diverse and multi-national application vendor support model

Experience and knowledge of cloud application services

ITIL qualification (foundation at a minimum or similar demonstrated experience)

Previous experience of developing people, process and structures for a COE or similar models